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About Revinate’s Guest Data Platform:

Revinate is the global leader in guest data management and intelligence, bringing hotels closer to their guests. Founded in 2009, Revinate counts tens of thousands of the world's leading hotels as customers and has won numerous awards for its software as a service (SaaS) solutions, including 2019 and 2020 Top Rated Email Marketing and CRM Product by Hotel Tech Report.

For more information, visit www.revinate.com.


The Challenge

  • With their data growing daily, the cost of the ELK stack was rising and stability was getting worse and worse
  • Constantly adding extra ES data nodes, spending a lot of time re-indexing and allocating shards, and often had issues with data fields causing re-indexing which slowed down the entire cluster
  • ELK Stack replacement had to be cheaper and easier to manage (lots of time dedicated to keeping ELK Stack up and running)
  • Needed to maintain ease of use of Kibana so minimal retraining would be required
  • Several competitors investigated had steep learning curve for power users and higher price projections


The Solution

  • ChaosSearch indexing technology provided the easy scalability and high performance Revinate needed with disruptive pricing
  • ChaosSearch was an easy choice as it utilizes Revinate’s own Amazon S3 environment directly, without data movement
  • ChaosSearch was easy to evaluate as the log data was already being shipped to Amazon S3
  • No new agents had to be installed
  • No one had to be trained on a new UI - ChaosSearch was essentially a drop-in solution, easily adopted by both power workers and less frequent users


End Results

  • Outages of old ELK Stack are gone - ChaosSearch has been a totally functional, reliable platform that has not caused interruptions to business
  • No need to re-index or shard
  • Continued product improvement and differentiation due to additional available engineering cycle
  • Internal customers in engineering and the business have had a reliable platform to search through and visualize business events




San Francisco, CA


125 Employees


  • Extra engineering cycles freed up
  • Saving 30% monthly compared to hosting ELK stack on top of Amazon Elastic Compute Cloud (Amazon EC2)
  • Drop-in reliable solution in existing Amazon Simple Storage Service (Amazon S3) environment

  • Seamlessly scales along with their data

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When we laid out all of the potential solutions, ChaosSearch was an easy choice. All of our users were already familiar with the Kibana UI, implementation was a breeze, and ChaosSearch has been a drop-in solution from day one. Plus, their customer success team is extremely knowledgeable in managing the service, knows Kibana well and are experts on logging, search and visualization.
Jason Standiford VP of Engineering at Revinate
With the team at ChaosSearch as our partner, we don’t have to worry about the reliability of our log data or management. We are realizing extra engineering cycles internally to focus on product features that differentiate us - the way it should be.
Jason Standiford VP of Engineering at Revinate
ChaosSearch has been a right-fit solution for us. We have a reliable platform that ‘just works’ without our intervention or care - with incredible support to back it. This is one of the few products that simultaneously delivers real cost savings with real increases in productivity.
Jason Standiford VP of Engineering at Revinate